Official State of Iowa Website Here is how you know
Iowa Department on Aging

Filing a Complaint

File a Complaint with the Managed Care Ombudsman:

If you are a Medicaid managed care member who receives long-term care in a facility or is enrolled in a home and community-based waiver services (HCBS) program, you may file a complaint about your managed care experiences with the Managed Care Ombudsman Program. 

If you need assistance filling out the form or need to request an alternative format, please call (866) 236-1430