Find Your Local Long-Term Care Ombudsman

Moving a loved one into a long-term care facility can be a true act of love and unselfishness when a person is no longer safe living at home, or when a caregiver can no longer provide the care the individual needs.

The following pages are specially designed for family members and caregivers of current and prospective residents of long-term care facilities and tenants of assisted living programs:

You may wish to contact your Local Long-Term Care Ombudsman if you are a:

  • Resident or tenant of a nursing facility, residential care facility, assisted living program or elder group home;
  • Family member or friend of a long-term care resident or tenant;
  • Person who is interested in the welfare of residents/tenants;
  • Person or family considering long-term care placement;
  • Have questions about residents' rights Your Right to Choose Video; or
  • Long-term care administrator or employee with a concern about a resident at their facility
  • Looking for assistance with involuntary discharge
    VIDEO: Involuntary Discharge

Local Long-Term Care Ombudsmen Districts

Iowa is separated by three districts that are covered by different State Long-Term Care Ombudsmen. To find your county's Ombudsmen, review the districts below.

All Ombudsmen may be reached by contacting the Office of the State Long-Term Care Ombudsman:

State of Iowa
Office of the State Long-Term
Care Ombudsman
510 E 12th Street, Suite 2
Des Moines, IA 50319

Phone: 1-866-236-1430

The Long-Term Care Ombudsmen for this district serve the following Iowa Counties:

  • Allamakee
  • Black Hawk
  • Bremer
  • Buchanan
  • Buena Vista
  • Butler
  • Calhoun
  • Cerro Gordo
  • Cherokee
  • Chickasaw
  • Clay
  • Clayton
  • Delaware
  • Dickinson
  • Dubuque
  • Emmet
  • Fayette
  • Floyd
  • Franklin
  • Grundy
  • Hamilton
  • Hancock
  • Hardin
  • Howard
  • Humboldt
  • Ida
  • Jackson
  • Kossuth
  • Lyon
  • Mitchell
  • O’Brien
  • Osceola
  • Palo Alto
  • Plymouth
  • Pocohontas
  • Sac
  • Sioux
  • Webster
  • Winnebago
  • Winneshiek
  • Woodbury
  • Worth
  • Wright

Meet Your Ombudsmen:

Jennifer Golle

jennifer golle

Melanie Kempf

melanie kempf

Kim Weaver

kim weaver

The Long-Term Care Ombudsmen for this district serve the following Iowa Counties:

  • Adair
  • Adams
  • Appanoose
  • Audubon
  • Cass
  • Cedar
  • Clarke
  • Dallas
  • Davis
  • Decatur
  • Des Moines
  • Fremont
  • Guthrie
  • Harrison
  • Henry
  • Iowa
  • Jasper
  • Jefferson
  • Johnson
  • Keokuk
  • Lee
  • Louisa
  • Lucas
  • Madison
  • Mahaska
  • Marion
  • Mills
  • Monroe
  • Montgomery
  • Muscatine
  • Page
  • Polk
  • Pottawattamie
  • Poweshiek
  • Ringgold
  • Scott
  • Shelby
  • Taylor
  • Union
  • Van Buren
  • Wapello
  • Warren
  • Washington
  • Wayne

Meet Your Ombudsmen:

Kim Cooper

kim cooper

Julie Pollock

julie pollock

Pam Railsback

pam railsback

The Long-Term Care Ombudsmen for this district serve the following Iowa Counties. To find which Long-Term Care Ombudsman serves your county, please call 1-866-236-1430.

  • Benton
  • Boone
  • Carroll
  • Clinton
  • Crawford
  • Greene
  • Jones
  • Linn
  • Marshall
  • Monona
  • Story
  • Tama