Filing a Complaint with the Managed Care Ombudsman Program
If you are a Medicaid managed member who receives long-term care in a facility or is enrolled in a home and community-based waiver services (HCBS) program, you may file a complaint about your managed care experiences with the Managed Care Ombudsman Program.
To begin the complaint process, please complete and submit the online form.
You may also download the form below, fill it out completely and submit it by mail, fax or email to:
Office of the State Long-Term Care Ombudsman Attn: Managed Care Ombudsman Jessie M. Parker Building 510 E 12th Street, Suite 2 Des Moines, IA 50313-9025 Fax: 515-725-3313 Email: ManagedCareOmbudsman@iowa.gov
If you need assistance filling out the form or need to request an alternative format, call (866) 236-1430.
If you are a provider or a Medicaid managed care member who is not enrolled in one of the programs served by the Managed Care Ombudsman Program, please contact the State of Iowa Office of Ombudsman to file your complaint.